topic Re: I keep getting emails asking to return my old equipment, but I have already sent it in Sky Q

I keep getting emails asking to return my old equipment, but I have already sent it

As3hcjuyrfh — Wed, 03 Jan 2024 17:23:04 GMT

I keep getting emails asking me to return old equipment, but i have returned it ages ago and i have proof of postage , and i rang sky and spoke to someone about this , they looked into it , and said yes the equipment has bee returned.

I dont appreciate being hassled this way over and over.

Re: I keep getting emails asking to return my old equipment, but I have already sent it

Daniel0210 — Wed, 03 Jan 2024 17:44:28 GMT

@As3hcjuyrfh
We are customers on here. You aren’t talking to Sky Customer Services.

I’ve escalated your post to Sky and the Messaging Team may contact you later or tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I keep getting emails asking to return my old equipment, but I have already sent it

Addie15 — Wed, 03 Jan 2024 17:47:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @As3hcjuyrfh.

Re: I keep getting emails asking to return my old equipment, but I have already sent it

Addie15 — Fri, 05 Jan 2024 17:47:27 GMT

Update-We are closing this invite now after not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.