https://helpforum.sky.com/t5/Sky-Q/My-Skybox-loses-network-connection-randomly-and-I-need-to-input-the-router-password-to-connect/m-p/4526009#M623479 <P>For some reason my Sky box is losing connection with my router. I go to Settings and the message shows connection is lost.&nbsp;<BR /><BR /></P><P>Pressing reset doesn't work. I need to enter all details again. There's no pattern to the loss in connection. It can happen midway through watching a programme, or after several hours connected. &nbsp;It means I cannot connect to the Apps which is mostly what I use my Skybox for.&nbsp;<BR /><BR /></P><P>I changed broadband provider and have a new router. This was approx 3 months ago. The drop in connection started mid December, so the new router was working perfectly fine at the beginning.&nbsp;<BR /><BR /></P><P>Any advice from the kind community?</P> Wed, 03 Jan 2024 15:02:15 GMT rhea247 2024-01-03T15:02:15Z https://helpforum.sky.com/t5/Sky-Q/My-Skybox-loses-network-connection-randomly-and-I-need-to-input-the-router-password-to-connect/m-p/4526009#M623479 <P>For some reason my Sky box is losing connection with my router. I go to Settings and the message shows connection is lost.&nbsp;<BR /><BR /></P><P>Pressing reset doesn't work. I need to enter all details again. There's no pattern to the loss in connection. It can happen midway through watching a programme, or after several hours connected. &nbsp;It means I cannot connect to the Apps which is mostly what I use my Skybox for.&nbsp;<BR /><BR /></P><P>I changed broadband provider and have a new router. This was approx 3 months ago. The drop in connection started mid December, so the new router was working perfectly fine at the beginning.&nbsp;<BR /><BR /></P><P>Any advice from the kind community?</P> Wed, 03 Jan 2024 15:02:15 GMT https://helpforum.sky.com/t5/Sky-Q/My-Skybox-loses-network-connection-randomly-and-I-need-to-input-the-router-password-to-connect/m-p/4526009#M623479 rhea247 2024-01-03T15:02:15Z https://helpforum.sky.com/t5/Sky-Q/My-Skybox-loses-network-connection-randomly-and-I-need-to-input-the-router-password-to-connect/m-p/4526723#M623596 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1129910">@rhea247</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Thu, 04 Jan 2024 08:26:01 GMT https://helpforum.sky.com/t5/Sky-Q/My-Skybox-loses-network-connection-randomly-and-I-need-to-input-the-router-password-to-connect/m-p/4526723#M623596 Mr+Flibbles+86 2024-01-04T08:26:01Z