topic Re: Ultra Hd issues in Sky Q

Ultra Hd issues

confusedman — Wed, 03 Jan 2024 11:14:41 GMT

I have had my sky q box connected to my ultra Hd tv for approx two years but occasionally I get error saying it can't detect an ultra Hd tv with error code UH001 . I have been able to change this previously back to ultra Hd but this time it isn't and keeps going back to 1080.

I have a Samsung tv, any ideas on what could be causing this and how to stop it would be appreciated

Re: Ultra Hd issues

PandJ2020 — Wed, 03 Jan 2024 11:18:04 GMT

What HDMI cable are you using?

Re: Ultra Hd issues

confusedman — Wed, 03 Jan 2024 11:19:57 GMT

Using cable that came with sky q box, same cable as was connected yesterday when it was working fine, nothing has changed connection wise

Re: Ultra Hd issues

PandJ2020 — Wed, 03 Jan 2024 11:41:22 GMT

Have you got another cable to try? Ensure they are fully seated.

(Has the TV been 'rebooted'?)

Re: Ultra Hd issues

confusedman — Wed, 03 Jan 2024 14:09:09 GMT

I've done nothing apart from reset tv and it has now connected as ultra Hd! Not sure if the issue is with tv or sky Q box but very frustrating when it happens 😩

Re: Ultra Hd issues

PandJ2020 — Wed, 03 Jan 2024 14:43:55 GMT

@confusedman wrote:
I've done nothing apart from reset tv and it has now connected as ultra Hd! Not sure if the issue is with tv or sky Q box but very frustrating when it happens 😩

TV's aren't 'dumb' any more. They have complicated software (firmware), settings and memory buffers etc. A 'reboot' of a TV is sometimes required, just like the Q box...