topic Re: Multi room mini box returned in Sky Q

Multi room mini box returned

CarolineOa — Wed, 03 Jan 2024 13:38:40 GMT

I returned a multi room mini box in November and I'm still being charged. How do I get in touch with the right people to sort this out please

Re: Multi room mini box returned

caesarome — Wed, 03 Jan 2024 13:43:31 GMT

Do you have receipt from when you returned it with the tracking details on it ?

Re: Multi room mini box returned

Daniel0210 — Wed, 03 Jan 2024 13:44:55 GMT

@CarolineOa
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart who deal with the returns and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.