topic Netflix add on in Sky Q

Netflix add on

yatesstace — Tue, 02 Jan 2024 21:00:30 GMT

Hi I need help.

I've never had Netflix through sky. Just use my brothers account on sky Q now and again, but since I seen the Netflix new rules he is being awkward about letting me watch his etc etc . So I have just added on Netflix to my sky Q box and have no idea how to access it. It says I already have sky linked although I don't understand because my sky email has never been used for this. Please help am I missing something

Re: Netflix add on

oldfella — Tue, 02 Jan 2024 21:07:33 GMT

@yatesstace wrote:

Hi I need help.

I've never had Netflix through sky. Just use my brothers account on sky Q now and again, but since I seen the Netflix new rules he is being awkward about letting me watch his etc etc . So I have just added on Netflix to my sky Q box and have no idea how to access it. It says I already have sky linked although I don't understand because my sky email has never been used for this. Please help am I missing something

Hi @yatesstace

If you have been using your Brothers Netflix and still signed in on your Q box with his details you need to log out of your Q box Netflix.

See help for Activation.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Netflix add on

yatesstace — Tue, 02 Jan 2024 21:14:41 GMT

Hiya

yeah all signed out of his and he has confirmed on his end that he's unlinked my tv? Sorry i am bad at this stuff

Re: Netflix add on

oldfella — Tue, 02 Jan 2024 21:17:05 GMT

@yatesstace wrote:

Hiya

yeah all signed out of his and he has confirmed on his end that he's unlinked my tv? Sorry i am bad at this stuff

Did you see the help link @yatesstace

Re: Netflix add on

yatesstace — Tue, 02 Jan 2024 21:22:51 GMT

Yeah, trying to make sense of it now but not getting anywhere

Re: Netflix add on

Chodley — Tue, 02 Jan 2024 21:25:04 GMT

Sky customer services have to unlink your brother's netflix account from your sky account. You can't just logout, it's something in their database that only they can change. Clumsy.

Re: Netflix add on

oldfella — Tue, 02 Jan 2024 21:25:55 GMT

@yatesstace wrote:

Yeah, trying to make sense of it now but not getting anywhere

H @yatesstace

Press Home on your Sky Q remote then scroll to On Demand
Scroll to Netflix and select any Netflix show
Follow the on-screen instructions

For more information about Netflix with Sky Q, visit our Netflix FAQs page.

Re: Netflix add on

yatesstace — Tue, 02 Jan 2024 21:34:53 GMT

@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again

Re: Netflix add on

oldfella — Tue, 02 Jan 2024 21:38:22 GMT

@yatesstace wrote:

@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again

Hi @yatesstace

I thought you said your Brother has already unlinked his account from your Q box?

Re: Netflix add on

yatesstace — Tue, 02 Jan 2024 21:40:05 GMT

No sorry, he has only 'blocked access' according to him on his end. It is awkward as we aren't on best of terms

Re: Netflix add on

Chodley — Tue, 02 Jan 2024 23:36:11 GMT

@oldfella wrote:
@yatesstace wrote:
@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again
Hi @yatesstace
I thought you said your Brother has already unlinked his account from your Q box?

He probably booted the box off but that doesn't affect the account link. Only the Sky account owner can do that, via Sky customer services. I'll escalate this in case the online team here can do it.

Re: Netflix add on

yatesstace — Wed, 10 Jan 2024 16:43:29 GMT

Would just like to add a note on confirming that absolutely nothing has been done regarding this. Got someone on the phone this morning who seemed to understand and arranged a call back that never came...now I have phoned back and no one over the phone seemed to understand what needed to be done, I have therefore gave up and I am not adding Netflix now. A complete joke @Chodley @oldfella

Re: Netflix add on

Chodley — Wed, 10 Jan 2024 20:53:14 GMT

@yatesstace wrote:
Would just like to add a note on confirming that absolutely nothing has been done regarding this. Got someone on the phone this morning who seemed to understand and arranged a call back that never came...now I have phoned back and no one over the phone seemed to understand what needed to be done, I have therefore gave up and I am not adding Netflix now. A complete joke @Chodley @oldfella

Thanks for the tag but I can't get it fixed any quicker.