topic Re: new sky dish in Sky Q

new sky dish

Heather551 — Mon, 01 Jan 2024 19:05:53 GMT

we were thinking about getting sky Q - currently our sky dish is mounted on the chimney. I have seen and heard that sky will not fit a dish any higher than a small set of steps - is this correct?

I really don't want it next to my window. We have a lot of trees close to us and could, I think, block the signal.

Can I please ask ,if you have had a recent installation - where did they put the dish? did you ask for it to be higher?

look forward to replies - thanks Heather

Re: new sky dish

stereohaven — Mon, 01 Jan 2024 20:43:40 GMT

@Heather551 Have you actually tried to buy Sky Q recently or do you already have the kit (hence the existing dish)?

I only ask because it is not a product actively marketed by Sky these days, they really, really want you to buy Sky Stream or Glass instead, neither of which require a dish and may be a better choice anyway depending on your needs.

For example, I just tried the Sky website using an 'incognito' window on my browser and I can't even see Sky Q as an option to order.

A local satellite installer will be able to provide or move a dish to the required place if Sky won't, but you need to know if they will supply Sky Q first. If they will, then you can sort any dish requirements, but I don't believe a Sky engineer will touch a chimney install.

Re: new sky dish

oldfella — Mon, 01 Jan 2024 20:47:12 GMT

there is still a website @stereohaven

https://www.sky.com/tv/sky-q

Re: new sky dish

stereohaven — Mon, 01 Jan 2024 20:59:30 GMT

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website, new customers are funnelled towards Glass and Stream.

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

Re: new sky dish

nigea99 — Mon, 01 Jan 2024 21:05:59 GMT

@stereohaven wrote:

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website, new customers are funnelled towards Glass and Stream.

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

@stereohaven

I have no problem getting to it from the SKY main page (from a new 'in private' window due to cookies recognising my normal SKY account) - I just have to expand the TV drop down

SKY Home page

Re: new sky dish

stereohaven — Mon, 01 Jan 2024 21:09:14 GMT

Of course you don't.

I hope you get the help you need @Heather551.

Re: new sky dish

Laing1 — Mon, 01 Jan 2024 21:14:15 GMT

@nigea99 wrote:

@stereohaven wrote:

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website, new customers are funnelled towards Glass and Stream.

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

@stereohaven

I have no problem getting to it from the SKY main page (from a new 'in private' window due to cookies recognising my normal SKY account) - I just have to expand the TV drop down

SKY Home page

@nigea99 im seeing the same as you using chrome and a new incognito window

Re: new sky dish

oj01 — Mon, 01 Jan 2024 21:30:29 GMT

@Heather551

Are you switching from Sky+HD to Sky Q?

If so it's doubtful that the engineer will be able (due to Health & Safety) to complete the necessary changes to the LNB required for Sky Q.

Re: new sky dish

oj01 — Mon, 01 Jan 2024 21:32:17 GMT

@stereohaven Sky Q is very much currently marketed. There's even a ongoing campaign to switch existing Sky+HD customers to Sky Q.

Re: new sky dish

stereohaven — Mon, 01 Jan 2024 21:32:51 GMT

Of course you do.

When you so called 'Superusers' have finished ganging up on someone like me as usual, why don't you actually try and help @Heather551 with some suggestions?

Re: new sky dish

daveNOS — Mon, 01 Jan 2024 21:59:01 GMT

@Heather551 I've seen a couple of new install on the street I live on and the dish on those has been installed a couple of feet below the guttering(so around 10 to 12 feet high).

Sky used to install higher using the specialist "at heights team" but I don't know if they still do with their more stringent health and safety rules, there is no harm in asking for that team if you decide to move to Q.

@stereohaven Quit trying to play the victim, no one is ganging up on you people are just pointing out the information you posted is completely incorrect.

Re: new sky dish

Invisiblename — Mon, 01 Jan 2024 22:43:13 GMT

@stereohaven wrote:
Of course you do.

When you so called 'Superusers' have finished ganging up on someone like me as usual, why don't you actually try and help @Heather551 with some suggestions?

They weren't "ganging up on you", they were just correcting your misinformation.