topic Re: Viewing card problems in Sky Q

Viewing card problems

Jeff62 — Mon, 01 Jan 2024 18:49:23 GMT

hi, I've been having an issue with my viewing card. I phoned up today and they said they were gonna send me a new one. In the meantime I've just turned the telly on and it says your viewing card is no longer active can you rectify this please thank you Jeff

Re: Viewing card problems

caesarome — Mon, 01 Jan 2024 19:42:41 GMT

@Jeff62

We are customers here who help each other so you are not talking to Sky support.

Your current viewing card will have been deactivated due to Sky sending you a new one.

Re: Viewing card problems

Laing1 — Mon, 01 Jan 2024 19:49:06 GMT

@Jeff62 wrote:

hi, I've been having an issue with my viewing card. I phoned up today and they said they were gonna send me a new one. In the meantime I've just turned the telly on and it says your viewing card is no longer active can you rectify this please thank you Jeff

Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

at present you will need to contact Sky as the escalation process we can use is not back up and running again after the holidays

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Viewing card problems

Dan48 — Mon, 01 Jan 2024 21:48:40 GMT

I've gota viewing card problem, we were all watching tv and was working fine New Year's Eve and then today put tv on and it says 'please ensure the correct viewing card is inserted with the chip facing up' and I can't get any of the subscribed channels just BBC etc. I have turned off from mains and taken viewing card out etc nothing working. I find it ridiculous sky don't have a 24/7 service, now I'm just suppose to wait until they open? What a joke

Re: Viewing card problems

PandJ2020 — Mon, 01 Jan 2024 21:52:11 GMT

@Dan48 wrote:
now I'm just suppose to wait until they open? What a joke

Yes, that's tomorrow and they may well have to post you a new card.

Re: Viewing card problems

Laing1 — Tue, 02 Jan 2024 08:50:30 GMT

@Dan48 wrote:

I've gota viewing card problem, we were all watching tv and was working fine New Year's Eve and then today put tv on and it says 'please ensure the correct viewing card is inserted with the chip facing up' and I can't get any of the subscribed channels just BBC etc. I have turned off from mains and taken viewing card out etc nothing working. I find it ridiculous sky don't have a 24/7 service, now I'm just suppose to wait until they open? What a joke

@Dan48 try wipeing the chip on the cars with a soft dry cloth then re-inserting it again