topic Re: Multi room qbox not working upstairs in Sky Q

Multi room qbox not working upstairs

Masano — Mon, 01 Jan 2024 18:48:44 GMT

Upstairs qbox stopped working. Get to hello page but does not recognise the remote signal on home button etc mute and volume buttons still works so don't think it is a remote's problem. Help!

Re: Multi room qbox not working upstairs

stereohaven — Mon, 01 Jan 2024 19:05:10 GMT

@Masano wrote:
Upstairs qbox stopped working. Get to hello page but does not recognise the remote signal on home button etc mute and volume buttons still works so don't think it is a remote's problem. Help!

Have you tried repairing the remote to your box?

Hold down 1 and 3 on the remote to do so, more instructions here: https://www.sky.com/help/articles/setting-up-q-remote

Re: Multi room qbox not working upstairs

Masano — Mon, 01 Jan 2024 19:17:38 GMT

I tried re-pairing my remote as you said and it worked. Thank you so much! 👍