Item no longer available

markpaulk — Mon, 01 Jan 2024 18:23:17 GMT

On Sky Q box, when you press Home button, under Continue watching, there is a thumbnail of "I'm a celebrity get me out of here" but if you press on it, it says "Sorry, this item is no longer available".

If I follow the solution I found searching on here to turn box onto standby using remote and then leave box turned off for at least 30 seconds then turn box on again, it still appears.

If I go through Recordings option, it appears under 'Continue'. If I long press hold on it, it loads the series up but downloading the episode it corresponds to is available to be downloaded but downloading, watching and deleting doesn't get rid of it.

It's some kind of firmware bug that I hope Sky engineers are aware about and will release in a future update as it clearly likely a software bug.

Thanks for any help.

Re: Item no longer available

oldfella — Mon, 01 Jan 2024 18:35:34 GMT

Hi @markpaulk

To delete items from Continue watching they must be deleted completely including from the Deleted section in Manage

topic Re: Item no longer available in Sky Q

Item no longer available

Re: Item no longer available