topic Re: Sky Q main box lost internet connection in Sky Q

Sky Q main box lost internet connection

DeanoMariner — Tue, 03 Oct 2023 10:36:46 GMT

Sky Q main box lost internet connection (afternoon 2 Oct) and won't reconnect rendering my mini boxes useless!

I have tried all the suggested fixes, many times, and still won't connect.

My router is working fine, as are my laptops and phones connected to the network. Very frustrating!!

Re: Sky Q main box lost internet connection

Addie15 — Wed, 04 Oct 2023 07:49:44 GMT

Hi there, DeanoMariner. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q main box lost internet connection

Tom-W19 — Fri, 06 Oct 2023 08:13:59 GMT

Hi @DeanoMariner

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q main box lost internet connection

brucey+boy — Sun, 31 Dec 2023 17:39:05 GMT

I am having the same issue here.

My Internet is working normally and fine for Laptops , Phones and SMART TV apps.

My TV works fine for channels including Sky, however if I go to Apps and select Netflix, Prime or others then i get not connected to internet.

I have followed the instructions to check Network (got a x) and reset it and go to the router to press the WPS button but the TV message just continues with the circle going around.

I have done all the switching off and back on again plus this setup has worked for a long time before.

Re: Sky Q main box lost internet connection

Snoopbenj — Sun, 31 Dec 2023 18:20:06 GMT

I have exactly the same problem not connecting at all for last hour

Re: Sky Q main box lost internet connection

Docat79 — Sun, 31 Dec 2023 18:40:44 GMT

We have the same problem here today too.. WiFi to other devices in the home but no network connection to Q at all. We have tried disconnecting and resetting and following advice on the help page but nothing.

Re: Sky Q main box lost internet connection

sjch67 — Sun, 31 Dec 2023 19:48:19 GMT

Same here, assumed it wad my system, restarted but no joy.

Great so tried to contact Sly and obvioulsy not operating as its the festive season.

I assume some form of refund will be offered as the services are not fully operational.

Re: Sky Q main box lost internet connection

Docat79 — Mon, 01 Jan 2024 12:56:49 GMT

Ours is still not working. Anyone else the same?

Re: Sky Q main box lost internet connection

brucey+boy — Mon, 01 Jan 2024 13:36:31 GMT

Mine too - has been not working for about 5 days now

Re: Sky Q main box lost internet connection

idol+the+bear — Mon, 01 Jan 2024 13:51:54 GMT

If you have Sky Broadband press the reset button on the back of the router (near the bottom) and wait for all the lights on the router to come back on Green. Then go back to the main Sky Q Box and search again for networks and your network should now show to connect to.

Re: Sky Q main box lost internet connection

Docat79 — Mon, 01 Jan 2024 13:53:36 GMT

We've done that. More than once. Thank you though.

Re: Sky Q main box lost internet connection

Chodley — Mon, 01 Jan 2024 14:20:35 GMT

@Docat79 wrote:
We've done that. More than once. Thank you though.

As you seem to be on Sky broadband, try the steps in post 7 here and have a look at 8 too

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552