topic Re: Online chat disconnected on purpose in Sky Q

Online chat disconnected on purpose

Budbury — Sun, 31 Dec 2023 18:09:11 GMT

I was chatting online for over an hour to an agent who then said he was finished for the day, but to stay online as another agent would take over.

waited half an hour then received message saying sky was now closed

previously tried calling, someone answered then as they couldn't help just hung

I'm just trying to cancel subscription

Re: Online chat disconnected on purpose

Daniel0210 — Sun, 31 Dec 2023 18:11:10 GMT

@Budbury
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.

Lines have closed for today. Back open at 0800 tomorrow.

Re: Online chat disconnected on purpose

Budbury — Sun, 31 Dec 2023 18:29:03 GMT

Thanks @Daniel0210

i was trying to tell them that I was looking to cancel but obviously never that easy

i was happy to discuss alternatives but it was taking far too long. Been with sky for 23 years and always have problems when talking to them so fed up

They were even trying to sell me broadband at the same time

Apparently not open again now until Tuesday

Re: Online chat disconnected on purpose

Daniel0210 — Sun, 31 Dec 2023 18:31:50 GMT

@Budbury wrote:

Apparently not open again now until Tuesday

@Budbury
If calling Sky we’ve been informed by Community staff that the phone lines will be open:
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.

Re: Online chat disconnected on purpose

Budbury — Sun, 31 Dec 2023 18:38:15 GMT

@Daniel0210

I'll give it a try tomorrow and see what happens