https://helpforum.sky.com/t5/Sky-Q/Viewing-card-not-inserting-properly/m-p/4522474#M622805 <P>The viewing card will not insert and click in place. It keeps 'popping' back out so that maybe 3 or 4 mm is still visible.</P><P>&nbsp;</P><P>The sky Home Screen says card not inserted. Have cleaned and reinserted, and also rebooted the system but no luck.</P><P>&nbsp;</P><P>is this a card or sky box issue?</P> Sat, 30 Dec 2023 19:32:17 GMT Gary_S18 2023-12-30T19:32:17Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-not-inserting-properly/m-p/4522474#M622805 <P>The viewing card will not insert and click in place. It keeps 'popping' back out so that maybe 3 or 4 mm is still visible.</P><P>&nbsp;</P><P>The sky Home Screen says card not inserted. Have cleaned and reinserted, and also rebooted the system but no luck.</P><P>&nbsp;</P><P>is this a card or sky box issue?</P> Sat, 30 Dec 2023 19:32:17 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-not-inserting-properly/m-p/4522474#M622805 Gary_S18 2023-12-30T19:32:17Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-not-inserting-properly/m-p/4522536#M622817 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3938096">@Gary_S18</a>&nbsp;wrote:<BR /><P>The viewing card will not insert and click in place. It keeps 'popping' back out so that maybe 3 or 4 mm is still visible.</P><P>&nbsp;</P><P>The sky Home Screen says card not inserted. Have cleaned and reinserted, and also rebooted the system but no luck.</P><P>&nbsp;</P><P>is this a card or sky box issue?</P><HR /></BLOCKQUOTE><P>Are you fully inserting the card? There is a quite deep spring that you need to overcome for it to click into place. It will go much further in then you might expect. If it's not that then it sounds&nbsp;like the mechanism for locking the card in has failed, that's a box issue.</P> Sat, 30 Dec 2023 20:07:16 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-not-inserting-properly/m-p/4522536#M622817 Anonymous 2023-12-30T20:07:16Z