https://helpforum.sky.com/t5/Sky-Q/Sound-issues/m-p/4522263#M622758 <P>It would help if you gave details on how it was connected and how it was changed...</P><P>&nbsp;</P><P>Your TV may be a factor if using eARC/ARC.</P> Sat, 30 Dec 2023 15:58:35 GMT PandJ2020 2023-12-30T15:58:35Z https://helpforum.sky.com/t5/Sky-Q/Sound-issues/m-p/4522000#M622701 <P>I use my Sky Q box with a JBL 9.1 Soundbar. The issue is, the sound keeps randomly dropping out when I change channels, or start watching a recording. It only fixes itself if I switch the Sky Q box off and on again, or keep pausing/unpausing, or rewinding a few seconds and then playing again.&nbsp;<BR />I have the sound settings on Dolby Digital Plus, to enable Dolby Atmos sound.&nbsp;<BR />I had a Sky engineer out to try and fix this, but all he did was change the HDMI cables around - although this appeared to resolve the issue, I &nbsp;realised that I could no longer receive/play HDR Broadcasts, and the sound wasn't full Dolby Atmos.&nbsp;<BR />I shouldn't have to compromise on a premium service that I pay for, just for the sound to work!</P><P>Does anyone have any solutions that aren't just a workaround??</P> Sat, 30 Dec 2023 11:51:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sound-issues/m-p/4522000#M622701 SamG76 2023-12-30T11:51:11Z https://helpforum.sky.com/t5/Sky-Q/Sound-issues/m-p/4522263#M622758 <P>It would help if you gave details on how it was connected and how it was changed...</P><P>&nbsp;</P><P>Your TV may be a factor if using eARC/ARC.</P> Sat, 30 Dec 2023 15:58:35 GMT https://helpforum.sky.com/t5/Sky-Q/Sound-issues/m-p/4522263#M622758 PandJ2020 2023-12-30T15:58:35Z