topic Re: Cancel sky in Sky Q

Cancel sky

MeganJones — Sat, 30 Dec 2023 14:03:11 GMT

Hi I'd like to cancel my sky TV please

Re: Cancel sky

Mark39 — Sat, 30 Dec 2023 14:07:30 GMT

You can't cancel via the public forum, I'm afraid. Give Sky a call or use the contact options via the still need help button here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

31 days notice required. If you're 'in contract' you may not be able to cancel.

Re: Cancel sky

Daniel0210 — Sat, 30 Dec 2023 14:07:14 GMT

@MeganJones
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.