topic Re: SKYQ hard drive failure? in Sky Q

SKYQ hard drive failure?

ShiShi — Fri, 29 Dec 2023 20:43:58 GMT

Hi. I have recently encountered a problem with the PVR part of my SKYQ Box. I phoned SKY yesterday and they told me to do a reset which didn't solve the problem. I can watch my channels but am unable to record anything. When I try to access the recording menu, the box freezes and I have to unplug it from the electric and then reconnect it.

It sounds like the hard drive has gone.

Any ideas?

Thanks.

Re: SKYQ hard drive failure?

PandJ2020 — Fri, 29 Dec 2023 20:46:46 GMT

@ShiShi wrote:
Any ideas?

Yes, Sky will have to swap the box out...

Re: SKYQ hard drive failure?

Laing1 — Fri, 29 Dec 2023 21:16:20 GMT

@ShiShi wrote:

Hi. I have recently encountered a problem with the PVR part of my SKYQ Box. I phoned SKY yesterday and they told me to do a reset which didn't solve the problem. I can watch my channels but am unable to record anything. When I try to access the recording menu, the box freezes and I have to unplug it from the electric and then reconnect it.

It sounds like the hard drive has gone.

Any ideas?

Thanks.

@ShiShi have a read of the link below although you are not getting any hard drive messages if you think your hard drive is playing up the link may help

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages