topic Re: Sky Q Box Not Working in Sky Q

Sky Q Box Not Working

Jenny15 — Fri, 29 Dec 2023 19:21:04 GMT

Sky Q Box just keeps saying Waiting for TV Schedule when I click on TV Guide what does this mean have restarted box and still saying the same. Have internet connection to.

Re: Sky Q Box Not Working

oldfella — Fri, 29 Dec 2023 19:35:14 GMT

@Jenny15 wrote:

Sky Q Box just keeps saying Waiting for TV Schedule when I click on TV Guide what does this mean have restarted box and still saying the same. Have internet connection to.

Hi @Jenny15

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q Box Not Working

Jenny15 — Fri, 29 Dec 2023 20:08:21 GMT

Thank you I just done this and now it's saying no hard disk. There is a problem with your hard disk drive. I've tried resetting that to and no luck.

Re: Sky Q Box Not Working

oldfella — Fri, 29 Dec 2023 20:12:12 GMT

@Jenny15 wrote:

Thank you I just done this and now it's saying no hard disk. There is a problem with your hard disk drive. I've tried resetting that to and no luck.

Hi @Jenny15

If you have been through the following link and cannot solve your issue then you need a new Q box

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages