topic Re: Why do I need to return my mini sky box in Sky Q

Why do I need to return my mini sky box

Jayner — Fri, 29 Dec 2023 13:36:06 GMT

I have received notification to return my sky mini Q box and am uncertain a to why

Re: Why do I need to return my mini sky box

Jayner — Fri, 29 Dec 2023 13:39:04 GMT

I changed my contract in November to reduce my bill but was never advised I'd need to return equipment to do this

Re: Why do I need to return my mini sky box

Daniel0210 — Fri, 29 Dec 2023 13:39:25 GMT

@Jayner

Normally that's because of cancelling your Multiscreen subscription or Sky Q in full.

Re: Why do I need to return my mini sky box

caesarome — Fri, 29 Dec 2023 13:54:34 GMT

As Sky own your main Sky Q box and the mini one should you cancel something like multiscreen then the mini box does have to be returned to them.

To return it you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Why do I need to return my mini sky box

Daniel0210 — Fri, 29 Dec 2023 13:56:46 GMT

@Jayner wrote:

I changed my contract in November to reduce my bill but was never advised I'd need to return equipment to do this

@Jayner

My reply and your second post crossed. Did you cancel Multiscreen when you changed your subscription? If so, that will explain the request.