topic Help I don’t understand terminology… in Sky Q

Help I don’t understand terminology…

samuelbamuel — Fri, 29 Dec 2023 10:02:41 GMT

Our sky tv isn't working properly (top picks on Home Screen don't com up for example) and the internet hasn't worked properly for about 3 weeks, now it isn't working at all. I'm trying to find out what to do but I don't understand the language people are using to know if it's helpful. I can't seem to find a number to phone anyone. I'm a bit lost.

Re: Help I don’t understand terminology…

Laing1 — Fri, 29 Dec 2023 12:25:13 GMT

@samuelbamuel wrote:

Our sky tv isn't working properly (top picks on Home Screen don't com up for example) and the internet hasn't worked properly for about 3 weeks, now it isn't working at all. I'm trying to find out what to do but I don't understand the language people are using to know if it's helpful. I can't seem to find a number to phone anyone. I'm a bit lost.

@samuelbamuel I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Help I don’t understand terminology…

Mr+Flibbles+86 — Fri, 29 Dec 2023 13:16:05 GMT

Thanks for escalating this. We’ve sent an invite to @samuelbamuel to chat.