topic Re: SkyQ box keeps re-setting from UHD to 1080. in Sky Q

SkyQ box keeps re-setting from UHD to 1080.

a1234567494 — Wed, 28 Jun 2023 09:23:26 GMT

SkyQ box keeps re-setting from UHD to 1080. Usually overnight, sometimes every day, sometimes every few days. Have to go into settings over & over again!!

Re: SkyQ box keeps re-setting from UHD to 1080.

SlenderRobert — Wed, 28 Jun 2023 09:51:13 GMT

@a1234567494 wrote:
SkyQ box keeps re-setting from UHD to 1080. Usually overnight, sometimes every day, sometimes every few days. Have to go into settings over & over again!!

Make sure that your TV is on first, then power on the Sky box. The Q box needs to 'see' that it's connected to a 4K TV before it will output 2160P. If the TV hasn't fully turned on when Q sends the signal to check the TV via the HDMI connection then it it will default to 1080i.

Re: SkyQ box keeps re-setting from UHD to 1080.

PandJ2020 — Wed, 28 Jun 2023 09:52:09 GMT

@a1234567494 wrote:
SkyQ box keeps re-setting from UHD to 1080. Usually overnight, sometimes every day, sometimes every few days. Have to go into settings over & over again!!

I had this issue with my old Panasonic - it would frequently lose UHD settings.

Changed to LG and is now rock solid.

It's not necessarily a Sky issue... Check if your TV has any newer firmware. How is the box connected - direct to TV of via soundbar/amp? Checked your HDMI lead?

Re: SkyQ box STILL keeps re-setting from UHD to 1080. It's not the TV or cables. It's the box.

a1234567494 — Wed, 12 Jul 2023 12:12:20 GMT

Keeps re-setting from UHD! Brand new Samsung TV, top of range cables & it sometimes stays on UHD for a few days before randomly re-setting.

Re: SkyQ box keeps re-setting from UHD to 1080.

Ukbigdave — Sun, 01 Oct 2023 13:15:59 GMT

This is annoying as hell. For me, its when we change sources (apple tv/xbox), then back to TV. Also a decent Samsung TV.

Re: SkyQ box keeps re-setting from UHD to 1080.

Ronj — Thu, 12 Oct 2023 08:14:12 GMT

Oddly this has just started happening on my LG only in last few days annoying.

Re: SkyQ box keeps re-setting from UHD to 1080.

Justplumb — Wed, 22 Nov 2023 21:32:17 GMT

Hi , just brought a top of the range Samsung tv and and is connected to a Sonos system. Got the same problem, keeps resetting uhd settings !!! Very annoying

Re: SkyQ box keeps re-setting from UHD to 1080.

cuke — Thu, 23 Nov 2023 11:46:18 GMT

@Justplumb How is the SkyQ box connected, through the Sonos or directly to the TV, if through the Sonos then connect directly to the Samsung

Re: SkyQ box keeps re-setting from UHD to 1080.

Justplumb — Thu, 23 Nov 2023 18:40:12 GMT

Hi , thanks for the reply. The sky q box is connected directly to the tv

Re: SkyQ box keeps re-setting from UHD to 1080.

a1234567494 — Thu, 23 Nov 2023 19:14:38 GMT

Hi, it doesn't matter how the SkyQ box is connected. It's the box that holds, or rather doesn't hold, the settings. It's obviously a fault but Sky haven't got a clue!!!

Re: SkyQ box keeps re-setting from UHD to 1080.

On+The+Ball — Wed, 20 Dec 2023 07:49:38 GMT

This has also been happening for me. It never sticks - not sure what I'm paying for!

Re: SkyQ box keeps re-setting from UHD to 1080.

Gary_S — Thu, 28 Dec 2023 23:06:07 GMT

I am having the same issues with a 4 month old top end Samsung TV. The sky box randomly drops uhd output and will also say in the menu to connect to a uhd source. It involves me having to power down the TV and box, then redo the audio and visual config to 2160p.

Re: SkyQ box keeps re-setting from UHD to 1080.

Chodley — Fri, 29 Dec 2023 08:29:21 GMT

@a1234567494 wrote:
Hi, it doesn't matter how the SkyQ box is connected. It's the box that holds, or rather doesn't hold, the settings. It's obviously a fault but Sky haven't got a clue!!!

Why do you think it doesn't happen to a lot more people? Like the Netflix loading issue has hundreds of complaints on here. It might be the Q doesn't handle something well that the TV is doing when switching inputs. There's always some comms going on between source & display with HDMI. Maybe putting it into standby before changing inputs could work around it?

Re: SkyQ box keeps re-setting from UHD to 1080.

Gary_S — Fri, 29 Dec 2023 09:39:51 GMT

Either way, the sky box is changing it's settings on its own. And even when the TV is powered on, it will still sit in 1080i.

Very poor from sky and their software. Something so simple. It seems to be a common problem across different rv brand users. So it's 100% a Q box issue.

Re: SkyQ box keeps re-setting from UHD to 1080.

Chodley — Sat, 30 Dec 2023 00:42:51 GMT

It's doing it because something is making it think the display can't support higher resolutions, and if that were true, you wouldn't be able to see anything if it didn't.

So the problem is not that it's changing the setting. It's that something is going wrong in the negotiation with the TV that makes it think the setting needs changing.

Re: SkyQ box keeps re-setting from UHD to 1080.

Ronj — Sat, 30 Dec 2023 09:51:19 GMT

@Chodley No it doesn't think the setting needs changing, it actually changes them and you have to go back into the settings and reset to 2160.

It doesn't occur everytime it's seems to be connected to the TV going through a start up cycle, wait a few seconds before putting Q on seems to help.

But it's clearly the box that is reading the info wrong.

No need to argue with everyone who has this issue.

Re: SkyQ box keeps re-setting from UHD to 1080.

Chodley — Sat, 30 Dec 2023 13:11:00 GMT

@Ronj wrote:
@Chodley No it doesn't think the setting needs changing, it actually changes them and you have to go back into the settings and reset to 2160.
It doesn't occur everytime it's seems to be connected to the TV going through a start up cycle, wait a few seconds before putting Q on seems to help.
But it's clearly the box that is reading the info wrong.

No need to argue with everyone who has this issue.

It thinks the setting needs changing so it changes it. Is that clearer?

It doesn't change it for fun. I'm not arguing. I'm saying you (or Sky or them and the TV manufacturers) need to look at what makes it repeatedly think the TV can't handle UHD so it drops back to 1080i.

Re: SkyQ box keeps re-setting from UHD to 1080.

Jam4 — Wed, 10 Jan 2024 20:08:34 GMT

I had this problem too and I found this workaround

Go to Settings- Set up - Preferences- On demand default download format - UHD

seems to keep the Q Box in UHD rather resetting to HD

Re: SkyQ box keeps re-setting from UHD to 1080.

Dino24 — Tue, 23 Jan 2024 21:39:17 GMT

Mines already set to default uhd but i still have the problem of box reverting to 1080i

My tv is samsung also , had this problem for a few months now.

Re: SkyQ box keeps re-setting from UHD to 1080.

Pritca — Sat, 10 Feb 2024 17:25:05 GMT

I get both the drop back to 1080i and sometimes the message advising that the TV won't work with UHD. Both are very annoying and have persisted ever since getting my Samsung Q90R.

I'm using a Sonos Arc and it can take several goes to establish the eARC connection. Often, I get bad lag between image and sound (picture lags) which corrects itself if I turn eARC on and off in the TV settings.

I quite like the TV, the Sonos and the Q box as individual bits of kit. I just wish they would work reliably together.

I've tried changing cables and have the latest TV firmware but never manage to improve matters.