topic Re: Sky Q network connection issues in Sky Q

Sky Q network connection issues

Linzi000 — Mon, 06 Mar 2023 22:16:59 GMT

I've moved home and had an engineer visit who checked my sky q set up and dish (sky q box came with me and is screening tv ok and I was advised the dish is pretty new). My sky hub arrived on Fri with an activation date of today (text received this morning). I've managed to connect WiFi with mobile, smart devices including amazon echo but my sky q box won't connect. I've followed all instructions multiple times, switched the box and hub on and off, pressing the wps button on the hub (not the box) etc but no joy. I only have the sky q box (no mini box). The box is too far to try an ethernet cable. The hub is by the front window on a cabinet and the box is approx 5m away although through an internal wall (sky Bluetooth works through the wall). I've no other WiFi enabled devices such as monitors etc. Online instructions are just sending me in a repetitive circle of advice..... any ideas???

Re: Sky Q network connection issues

oldfella — Mon, 06 Mar 2023 22:33:17 GMT

Hi @Linzi000

Did you carry out a Network reset on the main Q box?

Re: Sky Q network connection issues

Linzi000 — Mon, 06 Mar 2023 22:48:53 GMT

hi @oldfella

There is no reset option. I believe that option only shows if you're able to establish a connection which I am not able to do.

I forgot to add that onscreen after failing to connect it suggests trying again or I think to use a booster... I've tried repeatedly as well as switching the box and hub off repeatedly (ensuring I wait for a suitable time period before plugging back in and switching on).

Re: Sky Q network connection issues

Chodley — Tue, 07 Mar 2023 09:05:03 GMT

Get a 2 node wifi mesh. Plug one into the router (and disable the router's wifi) and the other into the Q and tell the Q to use ethernet.

Not a cheap solution. Powerlines worth considering too.

Oh - did you try a box reset in the installer menu? That sets up the networking from scratch.

Pressing the WPS button on the router when the Q isn't trying to initially set up wifi won't do anything.

Re: Sky Q network connection issues

Tom-W19 — Tue, 07 Mar 2023 10:37:33 GMT

Hi Linzi000

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q network connection issues

Linzi000 — Tue, 07 Mar 2023 18:45:04 GMT

After leaving both the hub and sky q box unplugged all day, I've switched them both on and it's connected by pressing the wps button on the hub.... saw that solution on someone else's post!

Re: Sky Q network connection issues

Cazamena — Sat, 15 Jul 2023 19:42:40 GMT

I have the exact same issue as yours too getting nowhere

Re: Sky Q network connection issues

steveunsworth — Thu, 28 Dec 2023 16:21:24 GMT

I have the same issue

Re: Sky Q network connection issues

Chodley — Fri, 29 Dec 2023 07:53:19 GMT

@steveunsworth @Cazamena

If you are on sky broadband

try the steps in post 7 here and check out 8 too

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552