https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4520863#M622431 <P>Pair my prime membership on my sky q box</P><P>when I load prime from the app it is asking me to sign up with monthly fee, I already have prime membership?</P> Thu, 28 Dec 2023 23:59:02 GMT kckevin 2023-12-28T23:59:02Z https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4520863#M622431 <P>Pair my prime membership on my sky q box</P><P>when I load prime from the app it is asking me to sign up with monthly fee, I already have prime membership?</P> Thu, 28 Dec 2023 23:59:02 GMT https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4520863#M622431 kckevin 2023-12-28T23:59:02Z https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4521181#M622487 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2103035">@kckevin</a>&nbsp;wrote:<BR /> <P>Pair my prime membership on my sky q box</P> <P>when I load prime from the app it is asking me to sign up with monthly fee, I already have prime membership?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2103035">@kckevin</a>&nbsp;from memory you should be able to just sign in with your username and password&nbsp;</P> <P>can you take a picture of the screen you are seeing&nbsp;</P> Fri, 29 Dec 2023 12:18:53 GMT https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4521181#M622487 Laing1 2023-12-29T12:18:53Z https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4521336#M622532 <P>Thanks for your message, I have done it now after 1 1/2 hours. Fixed by going to my prime membership and adding my sky Q device then login is recognised&nbsp;</P> Fri, 29 Dec 2023 14:54:04 GMT https://helpforum.sky.com/t5/Sky-Q/Pearce/m-p/4521336#M622532 kckevin 2023-12-29T14:54:04Z