topic Re: Sky Mini Box picture feezes in Sky Q

Sky Mini Box picture feezes

Studmuffin76 — Wed, 27 Dec 2023 07:34:32 GMT

At least 4-5 times a week picture from mini box feezes. Not pixletes, feezes. Happens on all channels & recordings. It keeps starting then freezing again. Then after an annoying 15-20 mins it's OK. Whilst this happens a ticking noise like a clock comes from mini box. Unplugging & resetting makes no difference or if I do main box too.. Just keeps happening again. Then after certain amount of time is OK. Can happen morning noon or night. Is really annoying. Is there something up with the box??

Re: Sky Mini Box picture feezes

Lisa-P1987 — Thu, 28 Dec 2023 09:04:46 GMT

Hi there @Studmuffin76 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Mini Box picture feezes

Tom-W19 — Sat, 30 Dec 2023 09:06:28 GMT

Hi @Studmuffin76

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Mini Box picture feezes

Studmuffin76 — Tue, 02 Jan 2024 08:46:07 GMT

This is still an issue. Happened again this AM. No one invited me for a private chat?

Re: Sky Mini Box picture feezes

Studmuffin76 — Sun, 07 Jan 2024 09:05:31 GMT

Still happening & no response from Sky!

Re: Sky Mini Box picture feezes

Studmuffin76 — Sun, 21 Jan 2024 22:08:49 GMT

& again. Still no response from Sky!!!

Re: Sky Mini Box picture feezes

Laing1 — Mon, 22 Jan 2024 11:16:30 GMT

@Studmuffin76 wrote:

& again. Still no response from Sky!!!

@Studmuffin76 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You first post was escalated to Sky but after they invited you to a chat there was no response within 48 from yourself so the chat was closed

If you want your post re-escalating let us know