topic Re: Skybsays loading but doesnt in Sky Q

Skybsays loading but doesnt

John196503 — Wed, 27 Dec 2023 16:35:17 GMT

My sky is on but it wont let me into any channels - just says loading, then goes back to the chamnel menu - been doing it all day but was fine last night

Re: Skybsays loading but doesnt

oldfella — Wed, 27 Dec 2023 16:36:18 GMT

@John196503 wrote:

My sky is on but it wont let me into any channels - just says loading, then goes back to the chamnel menu - been doing it all day but was fine last night

Assume you have tried rebooting your Q box @John196503

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Skybsays loading but doesnt

John196503 — Wed, 27 Dec 2023 16:52:58 GMT

Thanks @oldfella

Im back on line

Appreciate ur help

Especially as i now know im on Sky Q

Re: Skybsays loading but doesnt

Chodley — Wed, 27 Dec 2023 18:40:53 GMT

What did you think you were on?

Re: Skybsays loading but doesnt

Laing1 — Wed, 27 Dec 2023 20:07:02 GMT

@John196503 wrote:

Thanks @oldfella

Im back on line

Appreciate ur help

Especially as i now know im on Sky Q

@John196503 can you post a picture of the box you have as channels saying loading sounds more like you have a Stream box rather than Sky Q