topic Re: Ultimate TV add on (Netflix) in Sky Q

Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 15:34:32 GMT

Customers with the Ultimate TV add on (Netflix) keep an eye on your accounts.

Had an email from Netflix this morning to say I had stopped paying Sky for my Netflix and that I had to add a payment method to pay Netflix direct (£17.99 a month for premium) I was paying Sky £6 a month, spoke to Netflix who told me it's only Sky that can sort it, spoke with Sky and they confirmed it was still on my account, we did all the usual sign out/in troubleshooting but didn't sort it and they had no idea what had happened so the advice was remove Netflix from my account and re-add but they wanted to re-contract me and also have me pay more for a lesser subscription and if I wanted the premium it would be £15 a month. I got it sorted in the end after some messing around going backwards and forwards but I personally believe it's because of the recent subscription changes by Netflix, I was only paying £6 a month through Sky for something that is now £15 a month through Sky so I think it's being purposely done in the hope it forces people's costs up to the £15.

Re: Ultimate TV add on (Netflix)

MightyQuinn — Tue, 26 Dec 2023 16:01:43 GMT

Hi @Benlfc1 Are you sure that the email "from Netflix" was not a scam or phishing email? There are a lot doing the rounds at the moment.

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 16:04:00 GMT

@MightyQuinn no because I've logged into my Netflix account and when trying to use it it tells me my membership is on hold. I've just tried it again now after Sky have removed and re-added and still not working but says I've got to wait up to 4 hours

Re: Ultimate TV add on (Netflix)

MightyQuinn — Tue, 26 Dec 2023 16:09:27 GMT

Hi @Benlfc1 Yes, but that could be because you reacted to the email. Was everything working correctly before you contacted Netflix and Sky?

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 16:12:27 GMT

@MightyQuinn no, I've confirmed with Netflix through their official channels my membership is on hold because I'm apparently no longer paying for it through Sky, seems I've now just got to wait up to 4 hours for the "upgrade" we've just done to take affect as Netflix still isn't working, if it isn't reflecting after 4 hours then I'm gonna have to get back onto the phone tomorrow

Re: Ultimate TV add on (Netflix)

MightyQuinn — Tue, 26 Dec 2023 16:20:36 GMT

Hi @Benlfc1 Fair enough, so you were aware there was an issue before you received the email.

Re: Ultimate TV add on (Netflix)

best+of+the+best — Tue, 26 Dec 2023 20:32:04 GMT

@Benlfc1 wrote:
Customers with the Ultimate TV add on (Netflix) keep an eye on your accounts.

Had an email from Netflix this morning to say I had stopped paying Sky for my Netflix and that I had to add a payment method to pay Netflix direct (£17.99 a month for premium) I was paying Sky £6 a month, spoke to Netflix who told me it's only Sky that can sort it, spoke with Sky and they confirmed it was still on my account, we did all the usual sign out/in troubleshooting but didn't sort it and they had no idea what had happened so the advice was remove Netflix from my account and re-add but they wanted to re-contract me and also have me pay more for a lesser subscription and if I wanted the premium it would be £15 a month. I got it sorted in the end after some messing around going backwards and forwards but I personally believe it's because of the recent subscription changes by Netflix, I was only paying £6 a month through Sky for something that is now £15 a month through Sky so I think it's being purposely done in the hope it forces people's costs up to the £15.

Fair comment @Benlfc1 but why would you get an email from Netflix if you pay directly via Sky

Sky should have sent you an email confirming that you cancelled Netflix and that you gave them the required notice also if you are in credit this will be shown in the Netflix App

I pay directly to Sky and my future bills are showing £6.00 upto and including March 2024

So unless it was a spam email like @MightyQuinn mentioned and you didn't click on any links I would check for any fraudulent activity on your bank account.

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 20:36:30 GMT

@best+of+the+best I never cancelled Netflix off my Sky account and it was still showing on my Sky account as me having it that's why I've not received anything from Sky, Netflix was telling me and still is telling me Sky have removed it or at least caused the unlink between them and Netflix, Sky haven't got a clue

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 20:37:09 GMT

@MightyQuinn no I wasn't aware of an issue prior to the email, not sure how you've come to that conclusion

Re: Ultimate TV add on (Netflix)

best+of+the+best — Tue, 26 Dec 2023 20:46:00 GMT

@Benlfc1 wrote:
@best+of+the+best I never cancelled Netflix off my Sky account and it was still showing on my Sky account as me having it that's why I've not received anything from Sky, Netflix was telling me and still is telling me Sky have removed it or at least caused the unlink between them and Netflix, Sky haven't got a clue

Fair comment @Benlfc1 in the Netflix app have you checked your Billing Details

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 20:48:34 GMT

@best+of+the+best yes

Re: Ultimate TV add on (Netflix)

best+of+the+best — Tue, 26 Dec 2023 20:50:52 GMT

@Benlfc1 wrote:
@best+of+the+best yes

Just waiting for your screenshot to be approved before I can see it but thanks in advance for that.

Re: Ultimate TV add on (Netflix)

best+of+the+best — Tue, 26 Dec 2023 22:32:26 GMT

@Benlfc1 wrote:
@best+of+the+best yes

Hi @Benlfc1 comparing your Billing details to mine it looks as though yours wasn't activated between the 28/11/2023 to 26/12/2023

Mine shows ending 1/06/2023 and activated 2/06/2023

yours only shows ending but not an activated date.

Re: Ultimate TV add on (Netflix)

Benlfc1 — Tue, 26 Dec 2023 22:35:50 GMT

@best+of+the+best it was though because it has been working until this morning although the ultimate tv add on was still on my sky account. Sky removed it and re-added it just after 3pm and although the info on the sky box says I'm already subscribed and that it can take up to 4 hours to take effect it still isn't working now so it's going to be a case of having to get back onto the phone tomorrow to sort it once and for all 🙄

Re: Ultimate TV add on (Netflix)

Benlfc1 — Wed, 27 Dec 2023 20:37:24 GMT

This has now been fixed, had to have the ultimate tv add on removed and added again and that seemed to fix it