https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518863#M622045 <P>Yikes? I'm here for help, no pre-empting anyone being an idiot, simply asked no one to suggest to avoid wasting time, because I already know it's not the issue, that's all.&nbsp;</P><P>&nbsp;</P><P>No minis, just the original SkyQ box. I have now also reset both wifi anf skyQ at the same time, as requested by sky. Still the same problem, it connects no issue, then disconnects within 20 seconds</P> Tue, 26 Dec 2023 13:25:57 GMT emmasid 2023-12-26T13:25:57Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518634#M621991 <P>Hello all, Merry Christmas.</P><P>&nbsp;</P><P>Since this morning, my SKYQ has been showing an error with Network Connection.</P><P>&nbsp;</P><P>I am with BT for WiFi, not SKY. It is not an issue with the broadband so please do not suggest this.</P><P>&nbsp;</P><P>I reconnect, enter the password and it connects to the internet no problem. Then all of a sudden, it disconnects again in about 20 seconds. Ive tried resetting the SKYQ, leaving it hours before trying again, nothing works. Help?</P> Mon, 25 Dec 2023 21:21:21 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518634#M621991 emmasid 2023-12-25T21:21:21Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518695#M622003 <P>Nice of you to pre-empt us being idiots and claiming it's your broadband.</P><P>&nbsp;</P><P>Have you got any minis? Try turning those off at the wall while you reconnect the Q then switch them back on after it's connected.</P> Tue, 26 Dec 2023 08:44:34 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518695#M622003 Chodley 2023-12-26T08:44:34Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518863#M622045 <P>Yikes? I'm here for help, no pre-empting anyone being an idiot, simply asked no one to suggest to avoid wasting time, because I already know it's not the issue, that's all.&nbsp;</P><P>&nbsp;</P><P>No minis, just the original SkyQ box. I have now also reset both wifi anf skyQ at the same time, as requested by sky. Still the same problem, it connects no issue, then disconnects within 20 seconds</P> Tue, 26 Dec 2023 13:25:57 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518863#M622045 emmasid 2023-12-26T13:25:57Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518914#M622054 <P>How far apart are the wifi and Q? Walls between? Other wifi networks from neighbours overlapping?</P><P>&nbsp;</P><P>Q is very flakey/fussy on wifi compared to most other devices.</P> Tue, 26 Dec 2023 14:37:15 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518914#M622054 Chodley 2023-12-26T14:37:15Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518917#M622055 <P>In the same room, no walls between, doesn't seem to be any other wifi causing issues with connection. it's a weird one</P> Tue, 26 Dec 2023 14:38:54 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518917#M622055 emmasid 2023-12-26T14:38:54Z https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518926#M622056 <P>Strange. Sometimes with BT routers separating the 2.4 (which the Q uses) and 5GHz SSIDs so they have different names but I'm not sure every BT hub allows you to do that.</P><P>&nbsp;</P><P>The BT hubs also have a "smart" wifi option which can cause problems. Could try turning that off.</P><P>&nbsp;</P><P>If it's the same room, could you run ethernet between them?</P> Tue, 26 Dec 2023 14:52:40 GMT https://helpforum.sky.com/t5/Sky-Q/No-Network-Connection/m-p/4518926#M622056 Chodley 2023-12-26T14:52:40Z