topic Re: Cannot get Sky back after separate fuse shorted elsewhere in house. in Sky Q

Cannot get Sky back after separate fuse shorted elsewhere in house.

Emcee47 — Mon, 25 Dec 2023 19:22:42 GMT

Not having much fun with Sky since I transferred from Virgin due to their excessive pricing.
Today (Christmas Day!) a fuse shorted out elsewhere in the house... and now, all I can get on the television is ITV X. Any attempts to get another channel is met with the same message - 'Please wait for your programme to load...' In short, it doesn't - some four hours after that damn message first appeared...! Help please, before it totally spoils Christmas for all of us?
Overall, the message is that, changing to Sky is only a good option if the service matches the better pricing!

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

GD1 — Mon, 25 Dec 2023 19:52:14 GMT

@Emcee47 Have you unplugged your Sky Q box for a few mintes before plugging back in?

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

Noeline — Mon, 25 Dec 2023 20:54:44 GMT

We're having similar issues, had a power cut & now cannot get network connection. Main sky box working fine, phones have internet. But sky Q Mini boxes are not working.

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

Laing1 — Mon, 25 Dec 2023 21:02:18 GMT

@Emcee47 what Sky subscription do you have Sky Q/Sky HD+ or Sky Glass/Stream

@Noeline Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooted your mini box

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

Noeline — Mon, 25 Dec 2023 22:46:20 GMT

@Laing1 I've not unplugged the main box but have with the mini which didn't help. I'll try it in the morning. Thank you