topic Re: Sky cinema Mario film sound stops working 3 quarters through at the same point in Sky Q

Experiencing bad audio halfway through the Mario movie

Carlsos59 — Mon, 25 Dec 2023 13:10:47 GMT

Hi I just wanted to know if anybody was experiencing loss of audio halfway through the Mario movie I've tried deleting the movie and restarting it. I've also tried turning it from Dolby Atmos to normal and still have the same issue.

Re: Experiencing bad audio halfway through the Mario movie

bazzadelboy — Mon, 25 Dec 2023 13:57:53 GMT

Hello Carlos, yes there is, our sound goes off at 1 hour into film.

Re: Experiencing bad audio halfway through the Mario movie

Chloe-W22 — Mon, 25 Dec 2023 14:18:37 GMT

Hey @Carlsos59 @bazzadelboy ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Can you tell me what version of this you have downloaded, SD, HD, UHD or UHD/HDR?

Thanks,

Re: Experiencing bad audio halfway through the Mario movie

GemmaJ81 — Mon, 25 Dec 2023 14:53:22 GMT

Hello,

we downloaded super Mario in uhd and same for us no sound apart from buzzing after 1 hour!!

Re: Experiencing bad audio halfway through the Mario movie

JB008 — Mon, 25 Dec 2023 15:46:51 GMT

Same issue as everyone else, downloaded the Mario Movie in UHD and buzzing sound replaced audio at 1 hour mark.

Deleted tried again and same result.

Almoat certainly issue with download rather than personal problem.

Sky cinema Mario film sound stops working 3 quarters through at the same point

Owen91 — Mon, 25 Dec 2023 17:05:17 GMT

The Mario film on sky cinema sound isn't working. Ive deleted it and downloaded it again multiple times but the sound doesn't work at the same point of the film.

Re: Experiencing bad audio halfway through the Mario movie

stokeybloke45 — Mon, 25 Dec 2023 17:50:48 GMT

I've had same problem in UHD 1hr 3 mins after the rainbow scene when mario and Kong drop in water. so I've down loaded it in HD and no issues defo sky side where the problem is

Re: Sky cinema Mario film sound stops working 3 quarters through at the same point

Laing1 — Mon, 25 Dec 2023 18:00:30 GMT

@Owen91 wrote:

The Mario film on sky cinema sound isn't working. Ive deleted it and downloaded it again multiple times but the sound doesn't work at the same point of the film.

@Owen91 you will need to report this to customer relation you can contact them at viewerR@sky.uk

Re: Experiencing bad audio halfway through the Mario movie

Laing1 — Mon, 25 Dec 2023 18:03:17 GMT

i'd report this to viewer relations at viewerR@sky.uk

Re: Experiencing bad audio halfway through the Mario movie

Nickca — Mon, 25 Dec 2023 19:39:54 GMT

Yes, I had to switch from UHD to HD to get sound back. Thanks Sky!

Audio problems watching super Mario brothers in UHD

Cash1972 — Mon, 25 Dec 2023 20:46:01 GMT

About 1hr into watching Super Mario brothers in UHD on sky cinema the sound changes to what sounds like a drill. Tried to delete and download again but just continues where we left off with the same problem. Have downloaded again in HD which works fine. I see some people had the same problem with the new Shazam movie when it came out 2 weeks ago.

Re: Audio problems watching super Mario brothers in UHD

Daniel0210 — Mon, 25 Dec 2023 20:55:18 GMT

@Cash1972

Your post has been moved into a thread already discussing this issue. As you can see Sky are aware of the problem.

No audio after 1 hour of super mario bros movie

Mike103 — Mon, 25 Dec 2023 21:17:09 GMT

After exactly an hour of watching the new super Mario bros movie on Xmas day the sound goes off completely and for the last 30 mins am left with a very fast continuos clicking sound totally ruining the end of the movie can sky please look into this....

Re: Audio problems watching super Mario brothers in UHD

Mike103 — Mon, 25 Dec 2023 21:39:25 GMT

Yea same problem with mine on the dot after 1 hour bzzzzzzzzzzzzzzzzz

Super Mario Bros Soundtrack

Slashed1975 — Tue, 26 Dec 2023 10:12:46 GMT

Good morning all!!

I was watching the Super Mario Bros movie & there's an issue with the sound track.

I have Sky Q Silver and I download it in UHD format as my TV has the HDR effect option that is superior to the HLG HDR format. I also watch movies in Dolby Atmos.

When it happened, I thought it was a hardware issue but I deleted the movie (with permanent delete) and downloaded it again and from 1hour - as soon as Mario and DK are floating in the sea - the sound disappears in the exact same place twice. The sound is replaced by a long series of clicks. It is like this throughout the rest of the movie. The soundtrack is therefore broken from this point.

I have downloaded the UHD HDR version while typing this and this version seems to be unaffected by the soundtrack issue. So it's only on the UHD version & not UHD HDR version.

Regards

DR, Sky Cinema Subscriber

Re: Super Mario Bros Soundtrack

GD1 — Tue, 26 Dec 2023 10:25:43 GMT

@Slashed1975 I have merged your post to this existing thread that is discussing the same issue in the Sky Q forum, a new thread isn't required.

Re: Experiencing bad audio halfway through the Mario movie

caesarome — Tue, 26 Dec 2023 10:26:25 GMT

@Slashed1975

@Laing1 wrote:

i'd report this to viewer relations at viewerR@sky.uk

Re: Experiencing bad audio halfway through the Mario movie

Digital+donut — Tue, 26 Dec 2023 22:12:54 GMT

26th dec 10 pm issue stll there

Re: Experiencing bad audio halfway through the Mario movie

Dean0071 — Tue, 26 Dec 2023 23:16:17 GMT

Yes.... soon as Mario and DK come out if the water after falling on rainbow road, the sound goes and just get a crackling sound

Did anyone get a fix for the sound issue on Super Mario Bros on Sky Cinema?

Layley86 — Wed, 27 Dec 2023 09:35:51 GMT

In reference to the sound going off in Super Mario Bros 1hr in, tried deleting and re downloading, tried changing picture settings, resetting box, all the usual stuff, just wondering if anyone else had found a fix?