topic Re: Satellite signal in Sky Q

Satellite signal

Kiieran — Sun, 24 Dec 2023 15:47:26 GMT

Sky box is saying I have no satelite sigmal and nothing is loading. Its connected to the wifi and i have restarted it and what not and still nothing. Nothing is loading, no programss, apps or tv guides.

Re: Satellite signal

MightyQuinn — Sun, 24 Dec 2023 15:59:41 GMT

Hi @Kiieran Do you have your own dish (may need a Sky engineer to realign it) or a communal dish (you need to contact your management company). Obviously check the cable to ensure that they are not damaged and connected properly.

Re: Satellite signal

Kiieran — Sun, 24 Dec 2023 16:19:49 GMT

Hey there, thanks for your reply. Don't think it is the dish as we have numerous other boxes in the house and they are all working fine. Just mine in my bedroom which isn't working. Very frustrating!

Re: Satellite signal

Laing1 — Sun, 24 Dec 2023 17:17:23 GMT

@Kiieran wrote:

Hey there, thanks for your reply. Don't think it is the dish as we have numerous other boxes in the house and they are all working fine. Just mine in my bedroom which isn't working. Very frustrating!

@Kiieran if its just yours Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

the mini box in your room