https://helpforum.sky.com/t5/Sky-Q/Viewing-card-message/m-p/4517881#M621843 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95989iE6B8878FA4261B24/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>My Sky Tv is showing a message that says 'Please insert your viewing card with the chip facing up' It was fine last night and I have plenty of signal&nbsp;</P> Sun, 24 Dec 2023 09:31:07 GMT Andymayer 2023-12-24T09:31:07Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-message/m-p/4517881#M621843 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95989iE6B8878FA4261B24/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>My Sky Tv is showing a message that says 'Please insert your viewing card with the chip facing up' It was fine last night and I have plenty of signal&nbsp;</P> Sun, 24 Dec 2023 09:31:07 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-message/m-p/4517881#M621843 Andymayer 2023-12-24T09:31:07Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-message/m-p/4517960#M621858 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3933666">@Andymayer</a>&nbsp;wrote:<BR /> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/95989iE6B8878FA4261B24/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> <P> </P> <P>My Sky Tv is showing a message that says 'Please insert your viewing card with the chip facing up' It was fine last night and I have plenty of signal&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3933666">@Andymayer</a>&nbsp;You could try taking the card out and wiping the chip with a soft dry cloth then re-inserting it&nbsp;</P> <P>or</P> <P>You could try refreshing your viewing card by pressing home &gt; settings &gt; system info &gt; viewing card number &gt; setup &gt; viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet&nbsp;</P> Sun, 24 Dec 2023 11:06:03 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-message/m-p/4517960#M621858 Laing1 2023-12-24T11:06:03Z