https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517469#M621751 <P>Hi there! Thank you for escalating this. We have sent an invite to Poppydog.</P> Sat, 23 Dec 2023 14:30:05 GMT Addie15 2023-12-23T14:30:05Z https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517382#M621731 <P>I contacted sky to say my mother passed and we no longer needed the extra room box, sky sent a return package which we posted on 13/11/23 but we received a email stating we have not sent the sky box back and will be charged £52&nbsp;</P><P>we have the slip we received from the post office when we sent it back so have proof.</P> Sat, 23 Dec 2023 12:49:07 GMT https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517382#M621731 Poppydog 2023-12-23T12:49:07Z https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517434#M621738 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3933115">@Poppydog</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can.<BR />This isn't a live chat so replies are not instant.</P> Sat, 23 Dec 2023 13:30:19 GMT https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517434#M621738 caesarome 2023-12-23T13:30:19Z https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517469#M621751 <P>Hi there! Thank you for escalating this. We have sent an invite to Poppydog.</P> Sat, 23 Dec 2023 14:30:05 GMT https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4517469#M621751 Addie15 2023-12-23T14:30:05Z