topic Keep receiving text messages about returning sky equipment. This was received back to you on the 21 in Sky Q

Keep receiving text messages about returning sky equipment. This was received back to you on the 21

PAULACLIFF — Sat, 23 Dec 2023 12:13:22 GMT

Keep receiving text messages about returning sky equipment. This was received back to you on the 21.11.23

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Daniel0210 — Sat, 23 Dec 2023 12:31:47 GMT

@PAULACLIFF
I’m afraid you are talking to fellow customers on here, not Sky Customer Services. Have you got your proof of posting? Please don't post an image of the receipt if you do.

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Bear1969 — Mon, 01 Apr 2024 11:04:06 GMT

Sent item back on 20/2/2024

Re: Keep receiving text messages about returning sky equipment. This was received back to you on th

Daniel0210 — Mon, 01 Apr 2024 11:13:42 GMT

@Bear1969 wrote:

Sent item back on 20/2/2024

@Bear1969
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.