topic Re: Sound issue in Sky Q

Sound issue

DKN1 — Fri, 22 Dec 2023 21:31:34 GMT

My sound keeps pausing for a second then normal. Getting annoying when watching a movie. Can't get sky number. Can anyone help so can speak to tech services

Re: Sound issue

Daniel0210 — Sat, 23 Dec 2023 04:23:59 GMT

@DKN1

Have you tried a reboot of your main box?
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

If you definitely need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We’ve been informed the lines are busier than usual at the moment and that’s likely to be worse over the Christmas and New Year period.

Re: Sound issue

DKN1 — Sat, 23 Dec 2023 04:41:05 GMT

Thank you. Yes have tried the reboot switching on and off. Even tried the number to call. Keeps referring back here. Didn't have the landline one tho so that's a massive help thank you

Re: Sound issue

Mark182004 — Wed, 27 Dec 2023 08:20:16 GMT

Several posts on here regarding sound drops I think the new software update may have caused this.

software version Q230.000.14.00L (5nf3ptk)

hardware version 32B12D