topic Re: Sky q multi room box with booster box not working again! in Sky Q

Sky q multi room box with booster box not working again!

Tinky666 — Tue, 19 Dec 2023 11:35:35 GMT

Hi, please can someone help me?

This is a recurring problem and only happens when i actually find five minutes to actually sit down and watch two minutes of tv.

So I have a multi room box for my bedroom which is actually quite close to my router. I have one wall between my bedroom and the router and I have a booster box to help because I have thick walls.

Over the last few days, my multi room just won't connect to the internet. I have tried everything. Turning everything off, pressing the little WiFi buttons, everything.... I have put the internet password in so many times, I cannot count. The lounge box is fine, my telephone line is fine......it is just this box in my bedroom which just won't stay connected. I may get 30 seconds of connection and then bam, gone again.....the booster box only has two lights on, the middle connection one just won't work....

If anyone has got this far and feels my pain, please reply, Thankyou x

Re: Sky q multi room box with booster box not working again!

Tom-W19 — Wed, 20 Dec 2023 09:23:15 GMT

Hi @Tinky666

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q multi room box with booster box not working again!

Lisa-P1987 — Fri, 22 Dec 2023 10:09:10 GMT

We are still looking to help you @Tinky666 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks