topic Re: Problem in Sky Q

Problem

TJWB — Mon, 18 Dec 2023 18:51:43 GMT

All channels on my Sky Q mini box display the message: "Please check your subscription entitles you to view this channel on this box. Otherwise, If you're using this box for the first time, please wait a few minutes." My main Sky Q box appears to be working fine.

My Sky Q Mini box is connected to my Sky Q box and I pay for multiscreen. I have tried re-activating the mini box on both the mini box itself and the main Sky Q box. I have also tried rebooting both my Sky Q box and Sky Q mini box, as well as resetting both, but still no luck.

Can someone help please. Thanks.

Re: Problem

Lisa-P1987 — Tue, 19 Dec 2023 11:14:46 GMT

Hi there @TJWB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problem

Lisa-P1987 — Thu, 21 Dec 2023 13:53:03 GMT

We are still looking to help you @TJWB . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Problem

TJWB — Thu, 21 Dec 2023 15:57:54 GMT

Hello, Spoke to Sky support and they had to reset things and "force the signal" whatever that means. Things are working normally now.