topic Re: My sky remote is not working, only volume keys and voice assistant is in working condition. in Sky Q https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4516004#M621418 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3931806">@Anish89</a>&nbsp;</P> <P>You have posted the same on the Glass board and the Sky Q board. Which do you have?&nbsp;</P> Thu, 21 Dec 2023 13:45:52 GMT Daniel0210 2023-12-21T13:45:52Z My sky remote is not working, only volume keys and voice assistant is in working condition. https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4515992#M621415 <P>I need a replacement.</P> Thu, 21 Dec 2023 13:36:12 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4515992#M621415 Anish89 2023-12-21T13:36:12Z Re: My sky remote is not working, only volume keys and voice assistant is in working condition. https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4515999#M621416 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3931806">@Anish89</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).</P> Thu, 21 Dec 2023 13:42:41 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4515999#M621416 Daniel0210 2023-12-21T13:42:41Z Re: My sky remote is not working, only volume keys and voice assistant is in working condition. https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4516004#M621418 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3931806">@Anish89</a>&nbsp;</P> <P>You have posted the same on the Glass board and the Sky Q board. Which do you have?&nbsp;</P> Thu, 21 Dec 2023 13:45:52 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-only-volume-keys-and-voice-assistant-is-in-working-condition/m-p/4516004#M621418 Daniel0210 2023-12-21T13:45:52Z