topic Re: Rearrange to my original install date in Sky Q

Rearrange to my original install date

Danny8745 — Thu, 21 Dec 2023 09:50:24 GMT

hi, I originally had an install date of the 22nd of December, which I cancelled as I was advised that my house would not be completed its purchase but I've now been told that it is likely to be completed today so can I go back to my original booking of the 22nd of December Between 8 am and 1 pm. Please

Re: Rearrange to my original install date

GD1 — Thu, 21 Dec 2023 09:55:13 GMT

@Danny8745 wrote:

hi, I originally had an install date of the 22nd of December, which I cancelled as I was advised that my house would not be completed its purchase but I've now been told that it is likely to be completed today so can I go back to my original booking of the 22nd of December Between 8 am and 1 pm. Please

You're not talking tio Sky Customer services via the forum, however we can advise that you will have zero chance of an install tomorrow and will most likely be the new year now as you cancelled the previous installation date.

You need call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Rearrange to my original install date

Raider999 — Thu, 21 Dec 2023 14:10:20 GMT

@Danny8745 as stated you need to ring sky, however I would seriously doubt the appointment can be reinstated as it will have been cancelled and another job sent out in its place.

However you can but try.