No satellite signal on sky q mini

Matt106 — Thu, 21 Dec 2023 09:12:39 GMT

No satellite signal on sky q mini despite full internet connection and full connection to main box . Have done full reboot on both boxes . Struggling to know what to do now and engineer not available until 10th Jan . Can you help please ?🙏

Re: No satellite signal on sky q mini

oldfella — Thu, 21 Dec 2023 09:40:59 GMT

@Matt106 wrote:

No satellite signal on sky q mini despite full internet connection and full connection to main box . Have done full reboot on both boxes . Struggling to know what to do now and engineer not available until 10th Jan . Can you help please ?🙏

Hi @Matt106

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box is back up and running and you have re paired the remote then try rebooting you mini again.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

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No satellite signal on sky q mini

Re: No satellite signal on sky q mini