topic Equipment return in Sky Q

Equipment return

Lin14 — Wed, 20 Dec 2023 16:52:16 GMT

You have adk me to return equipment

but i have already returned it

Re: Equipment return

Lin14 — Wed, 20 Dec 2023 16:53:41 GMT

I have returned equipment and have proof of posting

Re: Equipment return

Daniel0210 — Wed, 20 Dec 2023 17:13:44 GMT

@Lin14
I’ve escalated your post to Sky and the Messaging Team may contact you later or maybe tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment return

Tom-W19 — Thu, 21 Dec 2023 12:02:23 GMT

Thanks for escalating. We've sent an invite to @Lin14.

Re: Equipment return

Addie15 — Sat, 23 Dec 2023 12:27:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.