topic Sky TV Down in Sky Q

Sky TV Down

Georgia2198 — Wed, 20 Dec 2023 11:29:10 GMT

Hi, had some issues with my account since canecelling broadband. Sky tv has been down for 5 days now. It came back for 5 minutes this morning and now it's gone again.
Assume this means they've managed to fix the issue, but why has it gone again and how can I get it back?

says I neee to upgrade my subscriptions

Re: Sky TV Down

GD1 — Wed, 20 Dec 2023 12:16:03 GMT

@Georgia2198 Sky TV isn't down, as it is delivered by satellite and any outage like that would cause a huge influx of posts.

When you lose live TV is there a No Satellite signal message?

If so it may be a dish related issue. https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal

Re: Sky TV Down

Georgia2198 — Wed, 20 Dec 2023 12:18:01 GMT

I actually never mentioned that it was down for everyone. The comments were very person specific and state only an issue with my TV.

it's an issue on their side that they are escalating to fix.

thanks.