https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issues/m-p/4514993#M621169 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930812">@JW23</a>&nbsp;wrote:<BR /><P>Message says 'please ensure correct viewing card is instered'. The viewing card is inserted, with the chip facing up. But still not working. Not getting all channels and unable to pause/rewind live tv etc</P><HR /></BLOCKQUOTE><P>Try removing the card &amp; cleaning the chip with a soft cloth</P> Wed, 20 Dec 2023 10:14:34 GMT Invisiblename 2023-12-20T10:14:34Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issues/m-p/4514876#M621146 <P>Message says 'please ensure correct viewing card is instered'. The viewing card is inserted, with the chip facing up. But still not working. Not getting all channels and unable to pause/rewind live tv etc</P> Wed, 20 Dec 2023 08:13:41 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issues/m-p/4514876#M621146 JW23 2023-12-20T08:13:41Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issues/m-p/4514993#M621169 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930812">@JW23</a>&nbsp;wrote:<BR /><P>Message says 'please ensure correct viewing card is instered'. The viewing card is inserted, with the chip facing up. But still not working. Not getting all channels and unable to pause/rewind live tv etc</P><HR /></BLOCKQUOTE><P>Try removing the card &amp; cleaning the chip with a soft cloth</P> Wed, 20 Dec 2023 10:14:34 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issues/m-p/4514993#M621169 Invisiblename 2023-12-20T10:14:34Z