topic Re: Loading !!! in Sky Q

Loading !!!

Bobbie+Byrne — Sun, 17 Dec 2023 11:06:20 GMT

Since we swapped over to fibre our signal on the tv when watching YouTube for example is pretty much always "loading" so its total crap. It never did this before swapping to fibre. What's wrong????

Re: Loading !!!

Tom-W19 — Mon, 18 Dec 2023 08:54:58 GMT

Hi @Bobbie+Byrne

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Loading !!!

Invisiblename — Mon, 18 Dec 2023 10:58:32 GMT

@Bobbie+Byrne wrote:
Since we swapped over to fibre our signal on the tv when watching YouTube for example is pretty much always "loading" so its total crap. It never did this before swapping to fibre. What's wrong????

Did you carry out a Network reset on the Sky Q box after you changed to fibre?

Re: Loading !!!

Bobbie+Byrne — Mon, 18 Dec 2023 23:35:39 GMT

Yes we did carry out a Network reset on the Sky Q box after the swap changed to fibre. It worked fine for 3 moth's although we didn't notice it being any quicker. Now 3 months later it's diabolical.

Re: Loading !!!

Chodley — Tue, 19 Dec 2023 00:47:14 GMT

So it wasn't since you upgraded? It happened 3 months later?

Re: Loading !!!

Invisiblename — Tue, 19 Dec 2023 08:01:46 GMT

@Bobbie+Byrne wrote:
Yes we did carry out a Network reset on the Sky Q box after the swap changed to fibre. It worked fine for 3 moth's although we didn't notice it being any quicker. Now 3 months later it's diabolical.

As it was fine initially, I would recommend a router & Sky box restarts, as it might be a 'handshake' issue which is usually sorted by doing this.

Re: Loading !!!

Tom-W19 — Wed, 20 Dec 2023 09:08:12 GMT

Hi @Bobbie+Byrne

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.