topic Re: Mini picture breaks up in Sky Q

Mini picture breaks up

penfold72 — Mon, 04 Dec 2023 09:53:50 GMT

For ages now I've had random issues with mini Box picture pixellating and breaking up intermittently. It's on both live TV and recording but not on streaming services oddly enough. Sky just don't take it seriously and have fobbed me off with supposed fixes that don't really work.

Main box connected via ethernet to router, mini via the sky 5ghz mesh.

IS there any way to check quality of mesh connection. Mini Box in bedroom is virtually directly over the router and main box in living room below. Checked wireless quality of the router in this area and it's excellent, speed tests and quality checks.

Can I connect mini directly to routers wireless rather than the mesh?? If not can I use ethernet via a powerline adapter, as I have no other way of directly connecting via ethernet.

Re: Mini picture breaks up

Addie15 — Tue, 05 Dec 2023 10:31:47 GMT

Hi there, penfold72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

What has happened to my discussion

penfold72 — Wed, 13 Dec 2023 12:52:47 GMT

Title says it all. Discussion I was having has disappeared

Re: What has happened to my discussion

Daniel0210 — Wed, 13 Dec 2023 12:54:05 GMT

@penfold72

From your activity history your last post was on 4 December. Nothing else more recent.

Re: What has happened to my discussion

penfold72 — Wed, 13 Dec 2023 13:34:26 GMT

Hi. Sorry I thought I was messaging sky. I was involved in a discussion initiated via the forum but the chat icon suddenly disappeared. Not sure why

Re: What has happened to my discussion

caesarome — Wed, 13 Dec 2023 13:36:35 GMT

While we can say for sure what has happened here usually the chat would close if there is no reply on it over 48 hours.

Re: What has happened to my discussion

Daniel0210 — Wed, 13 Dec 2023 13:38:32 GMT

@penfold72

I've merged it into your original post for continuity.

Re: Mini picture breaks up

penfold72 — Wed, 13 Dec 2023 15:15:49 GMT

It was an active chat, that we were using to troubleshoot. Can anyone escalate this back to sky please

Re: Mini picture breaks up

Daniel0210 — Wed, 13 Dec 2023 15:18:10 GMT

@penfold72
I’ve re-escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: What has happened to my discussion

Greenfingers001 — Thu, 14 Dec 2023 10:20:29 GMT

Thanks for escalating this. We’ve sent @penfold72 another invite to chat.

Re: What has happened to my discussion

Mr+Flibbles+86 — Sat, 16 Dec 2023 11:03:42 GMT

We are still looking to help you Penfold72. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Mini picture breaks up

penfold72 — Sat, 16 Dec 2023 15:19:19 GMT

Hi. Never got a chat bubble come up for help

Re: Mini picture breaks up

penfold72 — Sun, 17 Dec 2023 18:42:52 GMT

Still not got a chat bubble

Re: Mini picture breaks up

Daniel0210 — Sun, 17 Dec 2023 18:47:01 GMT

@penfold72

Correct. It was closed yesterday at 1103 as you hadn't participated as per the post from Sky staff.

Re: Mini picture breaks up

penfold72 — Tue, 19 Dec 2023 21:23:54 GMT

@Daniel0210

Correct, as I never got a chat bubble to reply with, and I was checking. I still have not had a response as to why my previous chat was ended suddenly

Re: Mini picture breaks up

Daniel0210 — Wed, 20 Dec 2023 06:03:21 GMT

@penfold72

As per my previous post, if you don't respond to the replies from Sky within the set timeframe the chat automatically closes. That's happened twice now. If you're not able to participate fully I'm afraid your only other option is to call Sky.