topic Re: All my apps have just disappeared in Sky Q

All my apps have just disappeared

Deester71 — Tue, 19 Dec 2023 21:25:22 GMT

Just turn my sky box on it says technical fault and all my apps are missing and also wont download anything but in settings everything fully functional ???

Re: All my apps have just disappeared

oldfella — Tue, 19 Dec 2023 21:45:52 GMT

@Deester71 wrote:
Just turn my sky box on it says technical fault and all my apps are missing and also wont download anything but in settings everything fully functional ???

Hi @Deester71

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: All my apps have just disappeared

Deester71 — Tue, 19 Dec 2023 22:04:22 GMT

Yes done all that when i do find an app it tells me i have to upgrade to use the service. But the £189.00 a month i pay tells me i have shares in sky not just everything possible but not a month goes by without somekind of issue 😮‍💨

Re: All my apps have just disappeared

oldfella — Tue, 19 Dec 2023 22:14:10 GMT

@Deester71 wrote:

Yes done all that when i do find an app it tells me i have to upgrade to use the service. But the £189.00 a month i pay tells me i have shares in sky not just everything possible but not a month goes by without somekind of issue 😮‍💨

Cannot comment on which Apps you have in your subscription @Deester71

If all the Apps are not showing

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: All my apps have just disappeared

PCP — Wed, 17 Jul 2024 20:49:46 GMT

All I get is there was a problem refreshing your apps message , what do I do to correct

Re: All my apps have just disappeared

camsley — Thu, 09 Oct 2025 15:13:06 GMT

What is the depress key please

Re: All my apps have just disappeared

PandJ2020 — Thu, 09 Oct 2025 15:16:21 GMT

@camsley wrote:
What is the depress key please

There isn't a 'depress' key.

Please explain what you're trying to do / what your issue is you're trying to resolve...

Re: All my apps have just disappeared

camsley — Thu, 09 Oct 2025 15:18:12 GMT

Hi - thank you - I was refreshing the apps - they disappeared from our mini box after engineer reset our system

Re: All my apps have just disappeared

PandJ2020 — Thu, 09 Oct 2025 16:52:50 GMT

@camsley wrote:
Hi - thank you - I was refreshing the apps - they disappeared from our mini box after engineer reset our system

And have they come back now?

Re: All my apps have just disappeared

camsley — Thu, 09 Oct 2025 17:02:42 GMT

Alas no - they are all available on the main box though