topic Re: Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying in Sky Q

Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

Tomplonk — Fri, 22 Sep 2023 18:43:08 GMT

Here is the full error message.

No IP address obtained

Make sure you have plugged an Ethernet cable into the back this box and connected the other end to your broadband

router, then wait While we retry.

if vou have disabled IP address allocation (DHCP) on your

router then choose Advanced to set an IP address manually.

I have checked the cables are connected each end, box and router. WiFi working so there's internet, etc..

woukdnt know how to disable IP adress allocation so assuming I haven't done that.

Re: Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

Lisa-P1987 — Sat, 23 Sep 2023 12:05:08 GMT

Hi there @Tomplonk , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

Lc11 — Tue, 19 Dec 2023 21:15:37 GMT

Did you get anywhere with this? I have the same issue.

Re: Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

Chodley — Wed, 20 Dec 2023 01:13:09 GMT

Always worth trying a reboot of your router although I bet no other devices have a problem picking up an IP address from its dhcp service. And then a power cycle of the Q for good measure.

Re: Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

Lwa — Tue, 26 May 2026 17:25:38 GMT

I have same problem and have rebooted router etc. Ethernet is working as LG tv connected ok. Looking for answers please?