topic Re: New cu in Sky Q

New customer

LollyW — Tue, 19 Dec 2023 19:54:57 GMT

I was connected to broadband and tv today. I don't have a viewing card for sky Q box. So I am now without tv

Re: New customer

Daniel0210 — Tue, 19 Dec 2023 20:06:05 GMT

@LollyW

Were you previously a Sky Q customer and have rejoined?

Re: New cu

LollyW — Tue, 19 Dec 2023 20:07:32 GMT

Yes but that was a year ago and viewing card was returned with box

Re: New cu

Daniel0210 — Tue, 19 Dec 2023 20:11:48 GMT

@LollyW

Sky will have assumed you'd kept the original viewing card.

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: New cu

Mr+Flibbles+86 — Wed, 20 Dec 2023 10:21:16 GMT

Thanks for escalating this. We’ve sent an invite to @LollyW to chat.

Re: New cu

Lisa-P1987 — Fri, 22 Dec 2023 10:24:47 GMT

Thanks for chatting to us @LollyW . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks