topic Re: viewing card in Sky Q

Re: viewing card

Sally6240 — Tue, 19 Dec 2023 18:41:04 GMT

I did not know I had to remove viewing card when returning faulty sky q box

Re: viewing card

Annie+UK — Tue, 19 Dec 2023 18:45:29 GMT

@Sally6240 wrote:

I did not know I had to remove viewing card when returning faulty sky q box

You'll need to get Sky to send out a replacement card

Re: viewing card

Sally6240 — Tue, 19 Dec 2023 18:48:44 GMT

How do I do that? Is there a number to call?

Re: viewing card

Daniel0210 — Tue, 19 Dec 2023 18:49:07 GMT

@Sally6240

As you've mentioned having a Sky Q box I've moved your post to the appropriate board. If you don't want to call we can escalate this issue to Sky who will get in touch with you tomorrow. Let us know if you want to go down this route.

Re: viewing card

Sally6240 — Tue, 19 Dec 2023 18:50:59 GMT

Yes please. Just need to order new viewing card

Re: viewing card

Daniel0210 — Tue, 19 Dec 2023 18:52:41 GMT

@Sally6240
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: viewing card

Mr+Flibbles+86 — Wed, 20 Dec 2023 10:11:11 GMT

Thanks for escalating this. We’ve sent an invite to @Sally6240 to chat.