topic Apps cutting out in Sky Q

Apps cutting out

MrsK23 — Tue, 19 Dec 2023 15:25:56 GMT

Whenever we're watching a series or movie on Disney+ paramount or prime the app cuts out and then you have to return to the Home Screen and start again. Anyone else having this problem? It's spoiling the movie experience.

Re: Apps cutting out

Stephen+Mourton — Tue, 19 Dec 2023 20:22:58 GMT

You could try this.
Scroll down to 'Settings' but DO NOT select it. Instead press 001. This brings up a hidden menu. Select 'Refresh Apps'. This will take a few minutes but may sort it for you,, I hope so.

Re: Apps cutting out

Chown110915 — Thu, 26 Dec 2024 19:15:15 GMT

I try 001 before select setting. Nothing come up. I have same problem with Disney plus always cut off but nothing other app do. Got sky Q box

Re: Apps cutting out

Austinored — Thu, 26 Dec 2024 22:53:36 GMT

Yeah I have the same issue, noticed it during Prime and now Paramount Plus. Will do the reset of the apps shortly.

Re: Apps cutting out

YorkshireMum — Tue, 18 Feb 2025 21:47:11 GMT

I've have the same problem on all the apps I have, BBC, ITV, Netflix and Disney. Sky customer services talked me through the 001 reset and it fixed it for about a week, now it's as bad as ever.

Re: Apps cutting out

lettice — Wed, 19 Feb 2025 05:54:41 GMT

@YorkshireMum wrote:

I've have the same problem on all the apps I have, BBC, ITV, Netflix and Disney. Sky customer services talked me through the 001 reset and it fixed it for about a week, now it's as bad as ever.

Try doing the box restart and then also another refresh apps again, as described on part three of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/articles/apps-on-sky-q-and-glass-basic-checks