topic Re: I have sky Glass and running sky Q. in Sky Q

I have sky Glass and running sky Q.

billy2988 — Mon, 18 Dec 2023 14:31:54 GMT

I have sky glass as my tv and have sky q connected to it. Only on sky q the tv turns off to standby. I have change the setting to off on sky glass. ??

Re: I have sky Glass and running sky Q.

Tom-W19 — Tue, 19 Dec 2023 10:50:21 GMT

Hi @billy2988

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I have sky Glass and running sky Q.

Lisa-P1987 — Thu, 21 Dec 2023 13:52:31 GMT

We are still looking to help you @billy2988 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: I have sky Glass and running sky Q.

Raider999 — Thu, 21 Dec 2023 14:06:55 GMT

@billy2988 I don't understand this - from your post you have skyQ and glass - it is my understanding that you cannot have both.

Re: I have sky Glass and running sky Q.

Ecosse — Thu, 21 Dec 2023 14:10:11 GMT

Are you paying for 2 SKY subscriptions? 1 for Glass TV and a 2nd for SKY Q? I was not aware this was possible, even an option.

Re: I have sky Glass and running sky Q.

oj01 — Thu, 21 Dec 2023 16:01:58 GMT

@Raider999 wrote:
@billy2988 I don't understand this - from your post you have skyQ and glass - it is my understanding that you cannot have both.

I assume they canceled the subscription part of Sky Glass and took out a Sky Q subscription, which is allowed.