topic Re: Why does my Q disconnect from tv in Sky Q

Why does my Q disconnect from tv

spartan25 — Mon, 18 Dec 2023 22:38:10 GMT

Last two nights watching tele and screen goes blank.

Q box has green light.

turn off Q box at mains and then power up it reconnects.

Q box is quiet hot to touch.

any idea's guys

Chodley — Mon, 18 Dec 2023 22:57:25 GMT

When it goes blank, does the remote stop working to put it into standby?

spartan25 — Mon, 18 Dec 2023 23:36:50 GMT

Yes sky remote doesn't work, have to power off then on again to get to work

Chodley — Mon, 18 Dec 2023 23:54:23 GMT

Sounds like a box replacement might be needed but you could try a reset first. I'll escalate your post and you should get a blue chat bubble tomorrow

Lisa-P1987 — Tue, 19 Dec 2023 10:41:24 GMT

Thanks for escalating this. We’ve sent @spartan25 an invite to chat.