topic Re: Mini box losing signal and non responsive in Sky Q

Mini box losing signal and non responsive

Flirtyburty — Sat, 16 Dec 2023 08:34:54 GMT

Hi, my mini Q box is no longer performing. It often loses the signal and goes blank or I get a technical issue error message appear. My box also will not turn on in some cases when I turned it off. This is happening 99% of the time now.

Re: Mini box losing signal and non responsive

Greenfingers001 — Sun, 17 Dec 2023 08:35:17 GMT

Hi there @Flirtyburty , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box losing signal and non responsive

Tom-W19 — Tue, 19 Dec 2023 09:47:38 GMT

Hi @Flirtyburty

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.